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Customer Reviews.

service

3

Straight after my mini service on 21/03 I had low tyre pressure on back near side tyre. It turned out to be a broken valve which must have happened during my service as up until this point my tyres were fine. I was then charged £31.82 to fix it ??

09 April 2019

sales

5

Matched my budget and needs perfectly. Very easy process for finance and efficient/professional handover of the vehicle.

08 April 2019

service

1

Mistakes made by HJ staff led to extremely overdue service despite me requesting one sooner. Telephone answering and callback is frustratingly none existent and customer service in Warrington branch disappointingly poor. I will now go elsewhere.

08 April 2019

service

5

All pre MOT concerns addressed.

02 April 2019

sales

5

Very satisfied

02 April 2019

service

5

Polite staff and job done no delay

01 April 2019

service

3

I've been a bmw customer at Haliwell Jones for over ten years , and I find the whole experience at Mini to be somewhat below that which I am used to in the bmw service area

01 April 2019

service

2

Please see comments above regarding bodywork quotation

01 April 2019

service

3

Reception staff awful in our time of need. Andy on service a star.

29 March 2019

service

3

Just felt there was a little customer rapport missing, other than that it was ok. Ticked all the boxes but that's how it felt, a box ticking task.

26 March 2019

service

4

No trouble or major issues. Staff were pleasant and polite.

26 March 2019

sales

5

Again the salesman was excellent

23 March 2019

service

4

Friendly courteous staff and simple procedure when both dropping of the car and pick up

23 March 2019

sales

5

Made me feel very special when collecting my new car

22 March 2019

sales

5

Really happy with the guidance I received

19 March 2019

service

5

Always had good service

19 March 2019

sales

5

Really helpful and friendly sales person

18 March 2019

sales

4

We were impressed with the help we got from our car salesman - Joshua Ware.

17 March 2019

service

5

The team are always happy to help, no question is too small and I am always looked after.

17 March 2019

sales

5

No issues. Great communication, time lines were managed well.

17 March 2019

sales

5

as I said before. James the salesman at warrington very polite

17 March 2019

sales

5

Easy transaction and I was treated fairly, my continued custom seemed to be valued.

16 March 2019

sales

5

Nick was informative & thorough without being pushy

16 March 2019

service

4.5

Courteous service staff.Only downside was lack of courtesy vehicle(4weeks wait) and car was in for a safety issue

16 March 2019

sales

5

I dealt with the same person all the way through , Joshua Ware was helpful easy to contact and I found the whole experience very easy and rofessional

16 March 2019

sales

5

Kept informed the whole way through the process from start of building to delivery. Really helpful and knowledgable

14 March 2019

service

4

The guy booking me in was very pleasant and helpful. He phoned when it was ready and all went to plan. Apart from the parking as mentioned above.

14 March 2019

sales

5

Katie was fantastic in sorting any problems quickly and without hesitation!

13 March 2019

sales

5

The team at Halliwell Jones, Warrington - especially the Sales manager, Nick Jolley whose care and attention to my requirements keeps us coming back time and time again. He is a credit. Also Kate in finance is fantastic.

12 March 2019

sales

5

Excellent staff, excellent customer service! Nothing I asked was too much or being a pain! Elizabeth really went out of her way to get me the car I wanted and I love it! I would definitely recommend dealing with Elizabeth to anyone!

11 March 2019

sales

4

Not always easy to get answers to questions due to spec changes not known to sales staff. Otherwise good experience.

11 March 2019

sales

5

Josh Ware was brilliant, helping us through every step and keeping us well and truly informed, his approach and manor with us was spot on.

11 March 2019

service

5

Staff always very plesant and professional.

11 March 2019

sales

5

Great experience. I had moved to an alternative dealer due to lack of customer focus in a previous dealership. Halliwell Jones were excellent

11 March 2019

sales

4

Sales person was excellent, but still felt a little disappointed because of the sat nav and the fact there is no economical retro fit.

11 March 2019

sales

5

From placing the order for my car to picking it up I was updated all the way through. I appreciated the effort that Dan made, he always called me when he said he would and kept me updated. He pulled out all the stops to get me my car by 1/3/19

11 March 2019

sales

5

Katie Johnson dealt with me and I found her to be very pleasant, helpful and informative but not at all pushy. She was able to answer any concerns I had. The presentation of the car on delivery day was excellent.

11 March 2019

sales

5

Everything very smoothly carried out, staff very helpful, friendly & efficient. Long distance not an issue.

11 March 2019

service

5

Service carried out on time.

09 March 2019

service

1

Terrible service. Wait ages to get an appointment. Seems to be about making money and no longer about service. Not even offered a lift or car when in for service

08 March 2019

service

5

Looked after by the service team with a very quick turn around we were back on the road

08 March 2019

service

3

The service from Haliwell Jones was excellent, however it should have only taken one, or at a maximum two occasions to correct.

05 March 2019

service

5

Both service and MOT completed on the same day which was convenient for me (MOT was booked after service was booked).

05 March 2019

service

5

Very helpful...... Fast efficient service

04 March 2019

service

5

Service manager responded well to initial issue with estimated completion time

04 March 2019

sales

5

They were so helpful and informative, nothing too much trouble.

04 March 2019

sales

5

Katie was friendly and helpful and knowledgeable when I was choosing my car. Her colleague Nick was also helpful when I took delivery of my mini

02 March 2019

service

5

Efficient service

02 March 2019

service

5

Very quick and efficient service

26 February 2019

service

5

pleased with service thanks