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Customer Reviews.

sales

5

Staff very professional and friendly.

09 October 2019

sales

5

Neil at Halliwell Jones was very helpful and gave good practical advice in helping us select the correct Mini for us

08 October 2019

service

2

Based on the recent experience, not very satisfied. 1. The car has been into Halliwell Jones on 3 occasions to fix a metallic noise problem. The last time it was in, the car was not even looked at. The car will go in for a 4th time on 8th Nov.

08 October 2019

sales

5

Not one thing was too much for the warrington team to make our experience and the gaining of our sale too much trouble. Neil and Marcus especially enhanced our buying experience and replied to any query very promptly.

08 October 2019

sales

5

I've dealt with Halliwell Jones for all my Countryman purchases and staff have always been helpful ad courteous.

08 October 2019

service

5

Andrew had a very positive attitude and sorted out the minor problems I had been experiencing. I was very impressed with him

06 October 2019

service

4

Easy booking in my car in and very fast turnaround time

06 October 2019

service

1

Poor customer service. Failing product

05 October 2019

service

1

Was told to arrive at 8am told it would be one of first cars seen. I was stuck in Warrington and my car was only ready at 16:30. Breaks are shocking don't last two years on the back very poor and unsatisfactory.

05 October 2019

sales

5

From start to finish everything went ahead without a hitch

04 October 2019

service

3

Service was good and quick response from my call but the finish on the job done is not good and needs fixing. I left a message and still mean to follow up.

02 October 2019

service

4

Just a pity all the parts were not available on first visit

01 October 2019

service

1

Check-in took almost 40 minutes. No contact from garage about status. Had to call myself which took about 30 minutes to get through and then no information, except that it was still in the service bay. Took 3 days instead of 1 day to complete.

01 October 2019

sales

5

Everything went to plan

01 October 2019

service

3

Also, I was not told how much the front brake pads were going to be when called about needing to replace them and was then horrified when I came to pick up the car and was given the bill.

30 September 2019

service

4

early drop off of car assisted by very helpful staff. Would have given 5 stars, however when asking for advice on updating SatNav was unfortunately misled, and will now have to leave car for another full day at another time.

30 September 2019

service

4

Friendly Staff

29 September 2019

service

5

First class service, on time cannot beat MINI.

27 September 2019

service

2

On arrival nobody comes to speak with you. My husband stood around a good 5 minutes before someone spoke to him. Staff were ignorant

27 September 2019

service

4

Minor point but when I went to enquire at desk I was kept waiting by service agent whilst he completed typing. This would have been OK if he had just acknowledged me and said he would be with me soon but he didn't.

23 September 2019

service

2

Arrived at mini to paper poster directing me bmw service desk due to staff holidays. Arrived at bmw, and was directed to join the check in queue around the corner - behind 10 others. After 20min wait, was told I could've checked in electronically.

22 September 2019

service

5

great service

22 September 2019

service

5

Only had one service done everything went smoothly

22 September 2019

service

4

Very happy with everything done except we had one problem after the navigation had been updated where the navigation just said starting for around 2 hours but never actually did. Hasn't done since though.

21 September 2019

service

5

Work started and completed on time. No courtesy car available which was unfortunate, but waiting area was clean, comfortable with drinks available.

20 September 2019

service

5

the car was returned to me clean and all outstanding issues fixed

20 September 2019

sales

5

Regular updates. Nock handled all my queries quickly.

16 September 2019

service

5

in my dealings with halliwell jones warrington I have always been so impressed with how professional they are always ready to help . an excellent dealership .

16 September 2019

service

4

The service was completed on my car quickly and I was sent a video of the walking me around the car. I also had my car back before the time I said I needed it for.

14 September 2019

service

5

Very efficient staff and very understanding of issues.Pleasent showroom environment

12 September 2019

service

5

I would like to thank Louise Lightfoot, So helpful , friendly , polite , very efficient & will go out of her way to help .. Gareth is fab ?? too

12 September 2019

service

1

The car was with them for 3 days all they did was clear the fault memory used half a tank of fuel and give it back to us

05 September 2019

sales

5

Not impressed

03 September 2019

service

2

Just very disappointed customer service

03 September 2019

service

5

Polite courteous service completed on time and cost as quoted

02 September 2019

service

3

The full cost of an engine-oil service does seem very high, and then I was without my car for several days while the damage was put right. I was pleased with the end result

30 August 2019

service

5

Very attentive got job done quick

30 August 2019

service

5

Booked a pit stop service. But something went wrong with the booking. They managed to fit me in anyway. Pleased with that.

26 August 2019

service

5

A short wait to book in but generally a smooth operation

26 August 2019

service

4

Work done as promised an nice clean car.

25 August 2019

service

5

Happy with the service and customer service that went with it. It was easy to book in & service was completed on time

24 August 2019

service

5

Efficient and comfortable waiting area.

19 August 2019

service

4.5

No-one gets 5

18 August 2019

service

5

the mechnic kept me informed through my service

17 August 2019

sales

5

Dan was first class, knowledgeable, friendly and not at all pushy

16 August 2019

service

4

Overall very good service with a really good waiting area and excellent coffee machine

13 August 2019

service

2

The main issue was not resolved

12 August 2019

service

2

having previously booked in for a service/mot i was told that i could not have the service because my car still registered in the green but i was not told this when i booked in even though my key fob was used in the booking.

12 August 2019

service

5

Booked the while you wait service- had poor customer experience here in the past but pleasantly surprised this time.

11 August 2019

service

2

problem not solved, no car to use whilst car being fixed, not cleaned properly.