OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
128 ratings and 92 comments received in the last 90 days.
03 August 2025
The team were great
31 July 2025
Alan took time to get to know me, talk through the tech things on the car. Other staff were friendly and helpful
30 July 2025
Tom was very helpful and pleasant during the process of getting my new car.
30 July 2025
The service I received from James Lowther was absolutely first class. I could not fault his patience, enthusiasm and willingness to go above and beyond to ensure I was completely satisfied and had had a full induction before I drove away my Mini.
30 July 2025
Amazing service
22 July 2025
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13 July 2025
Lovely sales staff (Megan), not pushy, really happy to answer any questions. Kept me up to date on where things were upbto
09 September 2025
as stated above. The Mini experience is more personalised than the adjoining BMW service dept.
09 September 2025
Couldn't have done any better
08 September 2025
courtesy car provided for my working journey. tks
08 September 2025
Returned the vehicle on time and as quoted.
07 September 2025
Excellent service as always, MIlly Booth was welcoming and easy to deal with.
07 September 2025
Impossible to rate as it didn't happen
06 September 2025
Once again, professional and friendly service by all staff
05 September 2025
Long wait to have car cleaned at end of appointment
03 September 2025
Great customer service
02 September 2025
Very professional and helpful
07 September 2025
Abby Sutton was phenomenal!!! Her lovely manner and wealth of knowledge was a breath of fresh air. Nothing was an issue, she made the whole experience smooth and memorable.