OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 131 comments received in the last 90 days.
17 April 2025
Smooth transition James Lowther looked after us thoroughly throughout great salesman 10/10
03 April 2025
10/10 everything was dealt with professionally, I part exchanged my car and it was all smooth.
27 March 2025
Everything was dealt with to the highest professional standards
25 March 2025
Again professional and friendly
24 March 2025
Top class service, very professional. Kept me updated. Overall experience was very pleasant.
23 March 2025
Abbie Sutton was very efficient all round . Excellent service, professional , extremely knowledgeable and friendly.
21 March 2025
Great service Regular updates
16 March 2025
Not sure get all information details, send email and cannot get the answer
14 March 2025
Handover was thorough, and clear that they were still available for questions and support after we'd taken the car home.
19 April 2025
No
18 April 2025
It was a service and they did their best to finish early. Can not knock the quality of customer service
17 April 2025
The service advisor was excellent and very friendly
17 April 2025
No one listened to me on what was wrong with my car and what needed doing to my car
15 April 2025
I have had two health checks. The first one took place two weeks before my MOT last year and missed numerous MOT fails and flagged a loose brake shield only. This year it took place two weeks after it passed and they flagged urgent work.
15 April 2025
All works done as agreed
14 April 2025
Nice staff
14 April 2025
The service team carried out the jobs they were doing without any drama
14 April 2025
Work completed and everyone pleasant and helpful.
13 April 2025
Was booked in for pit stop service, MOT and wash/vacuum. Tried to drop keys off at 8am as instructed but doors to MINI building were locked so left at neighbouring BMW. Four hours later I still didn't have my car back. Car wasn't cleaned well at all.
18 April 2025
James was brilliant throughout. Can't fault him.